Orders and Shipping

Processing times

Please allow up to one week for your order to be processed and shipped.

Shipping times

Domestic US orders can take anywhere between 2-7 business days (excluding Sundays) for your order to be delivered via USPS.

International orders can take anywhere between 1-4 weeks for your order to be delivered.

**Please make sure you enter the correct shipping address. Incorrect shipping addresses may result in shipping delays or even having the package returned to us. In order for your order to be resent, the customer must pay for additional shipping costs.

**We cannot guarantee delivery dates, as we have no control over packages and parcels once we drop them off at USPS. Thank you for understanding!

International Shipping

Yes, we can ship internationally except for the UK. Unfortunately, we are unable to ship to the United Kingdom due to VAT restrictions. However, you can still purchase from us using omuart's Etsy store!

Customers are responsible for paying custom fees and taxes on their orders!

Change order

We are able to change your order only if it has not been shipped. Please contact us via email ASAP if you would like to make any changes to your order and include your name and order number in your message. (Please see our Returns/Refunds Policies)

Cancel Order

We can cancel your order if it has not been shipped. Please contact us via email ASAP if you would like to cancel your order and include your name and order number in your message. (Please see our Returns/Refunds Policies)

Please email contact@kyotatsu-shop.com for any other inquiries or concerns.